Blogs to help your business.
Exhibition Leads - Top Tips to Improve Lead to Sales Conversions June 2013
I was talking with an exhibition stand contractor the other day and I couldn't believe it when he told me that on several occasions over the years, when breaking down..... http://bit.ly/VNagZe
Events & Exhibitions - An opportunity to give great Customer Experience! June 2013
This is your chance
to showcase your business so communicate your objectives to your team. Brief
them at the start of each day about:-
Are soft skills really essential to business success? 11 April 2012
Why are ‘soft skills’ – communication, building rapport, questioning & listening skills etc. - seen as nice to have and non essential when they are in fact....http://bit.ly/NSWh3o
Fuel Shortages Contingency Planning - Part of the Customer Experience 29 March 2012
Do you remember the fuel shortage in 2000 when lorry drivers and farmers blockaded oil facilities and caused widespread disruption? The country almost ground to a halt. Businesses experienced problems of one sort or another including........http://bit.ly/TFEU9Q
Is the data on your company smart phone protected? 12 January 2012
Managing Customer Experience 1 December 2011
Customer Experience Management
The ability to build business by gaining and retaining customers - consumers,
end users, retailers, distributors or wholesalers - is often the greatest
challenge for both new and established companies. Successful businesses understand
that every time there is an opportunity to interact with a
customer there is a chance to win new business....... http://bit.ly/sPTgPn
Winter Contingency Planning - Part of the Customer Experience9 November 2011
Where has 2011 gone? Do you remember December 2010? The country almost ground to a halt with snow covering most of the UK.
YouGov Omnibus SME survey, which found that 37 per cent of small
businesses said they had experienced "weather-related problems of some
sort" and that 34 per cent of staff had difficulties getting to work.
Among the recommendations were ensuring......http://bit.ly/v9nWxm
Telephone Contact - The Real 1st Impression October 2011
Many great articles have appeared over the years dealing with telesales and customer service and we all know that new sales and customer retention is essential for companies to survive and prosper in today’s competitive market.
Today I want to explore the use of the telephone in business and how its use in your business can have a beneficial or negative outcome on your business.......http://bit.ly/sbyhJB