As we come out of the longest recession known in recent times the ability of businesses to gain and retain customers is paramount for growth and profitability.. If you don't give your customers good reasons to stay, your competitors will give them a reason to leave.
At Healdi we believe that an organisation's greatest asset is it's people; also they are often the most expensive! Good people are hard to find and costly to recruit; sales and customer services personnel in particular need to be highly motivated, dealing at first hand with existing and potential customers, often in high pressure situations such as closing a deal or calming an irate customer. In many organizations it is these departments which have the highest turnover of staff.Forward thinking employers recognise that a structured appraisal and development programme will demonstrate to key personnel that they are valued members of the organization and will offer training to make targets more achievable and develop the individual in the process. This in turn increases the performance of the company and reduces staff turnover.
Our training programmes are designed specifically for personnel who have telephone or face-to-face contact with customers and suppliers. In addition to learning the skills of the chosen course the delegates will understand the reasoning that makes the processes so successful.
Our training courses are bespoke to your company's requirements and will include modules to improve your peoples' skills in the most important areas of business to gain & retain Customers to increase sales and profits.
- Communication & Use of the Telephone Skills - Inbound & Outbound
- Sales - Gaining Customers & Business Development
- Telesales/Lead Generation - Gaining Customers & Building Relationships
Customer Care - Retaining Customers
- Negotiation - Gaining & Keeping Profit - Sales & Procurement
- Sales Management - Managing a Sales Team for Success
Full notes will be supplied plus a free 1 month aftercare service for delegates to contact with any queries arising from the training course.
To discuss bespoke in-house courses or to arrange a meeting contact us today by email or to talk to real person call: 0845 3081377
The open training workshops are scheduled to be held at venues near to your business throughout the East Midlands Region allowing your delegates the opportunity to attend when convenient to them and to your business. The 2015 programme is starting in January 2015 in Grantham (A1 Venue) on February 2nd & 9th. Other open courses will be announced later in February.
These training workshops are limited to 12 Delegates to allow maximum interaction & participation.
Full notes will be supplied plus a free 1 month aftercare service for delegates to contact with any queries arising from the training workshops.
Winning the Business Game is a series
made up of 1 day thought provoking, open training workshops to give you
and your team the skills and motivation to win business and produce a
The total programme is made up of 3 workshops, each of which is a stand - alone module, giving you the flexibility to choose the workshop/s which will be of most benefit to your business and meet the needs and experience of your delegates.
The Winning Series:
Talk to us! It costs nothing and could seriously benefit your business!
At Healdi we operate a policy whereby we will spend the necessary time, at no cost and no obligation, to understand our Client’s needs prior to presenting a proposal and guarantee that, once we have accepted the contract it will be delivered within the price quoted.