In today's uncertain economic climate the ability of businesses to gain and retain customers is paramount to profitability and success. If you don't give your customers good reasons to stay, your competitors will give them a reason to leave.
At Healdi we believe that an organization's
greatest asset is it's people; also they are often the most expensive!
Good people are hard to find and costly to recruit; sales and customer
services personnel in particular need to be highly motivated, dealing at
first hand with existing and potential customers, often in high
pressure situations such as closing a deal or calming an irate customer.
In many organizations it is these departments which have the highest
turnover of staff.
Our training programmes are designed specifically for personnel who have telephone or face-to-face contact with customers and suppliers. In addition to learning the skills of the chosen course the delegates will understand the reasoning that makes the processes so successful.
Bespoke In House Training
for one employee or 100 our training courses are bespoke to your
company's requirements and will include modules to improve your peoples'
skills in the most important areas of business to gain & retain
Customers to increase sales and profits.
- Communication & Use of the Telephone Skills – Inbound & Outbound
- Customer Service
- Advanced Sales
- Selling to Large Organizations
- Management by Objectives
- Effective Time management
can be held at your premises or a suitable local venue to be arranged
with VDU projection equipment. We will be delighted to arrange a venue
of your choice. Course prices are subject content, number of delegates
To discuss bespoke in-house courses please Contact 0845 3081377
The open training workshops are scheduled at venues near to your business throughout the East Midlands & Yorkshire Region area on a regular basis from September 2012 through to June 2013, allowing your delegates the opportunity to attend when convenient to them and to your business.
These training workshops are limited to 12 Delegates to allow maximum interaction & participation.
Full notes will be supplied plus a free 1 month aftercare service for delegates to contact with any queries arising from the training workshops.
Winning the Business Game is a series made up of 1 day thought provoking, open training workshops to
give you and your team the skills and motivation to win business and produce a
The Winning Series:
Winning the Qualifier Telesales/Cold Calling Winning LEADS/APPOINTMENTS/SALES via the telephone
Winning in the Field Successful Sales Increasing
SALES to new & existing clients.
Call FREE on 08001244419 or calling from a mobile or outside UK + 44 (0) 1529 413476
Talk to us! It costs nothing and could seriously benefit your business!
At Healdi we operate a policy whereby we will spend the necessary time, at no cost and no obligation, to understand our Client’s needs prior to presenting a proposal and guarantee that, once we have accepted the contract it will be delivered within the price quoted.
Try our Mystery Shopper Service to gain an independent, unbiased view of your organizations interface with people and businesses in contact with you.